Frequently Asked Questions
Everything you need to know about shopping with Putnams.
What is the standard shipping timeframe?
We offer standard shipping across the country, which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. All items must be in their original, unworn condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Putnams accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Duties and taxes are calculated at checkout.